Complaints and compliments
We want to hear what we are doing well and where we can do better.
Raising a concern or complaint
Anyone can raise a concern: a tenant, a family member, a professional or a member of the public. You can tell any member of staff, call us on 020 8129 0990 (ext 0 for head office), email info@chhayacare.com or write to us at Office 106, 1 Eastman Road, Harrow HA1 4WL.
We will acknowledge your complaint promptly, look into it fairly and tell you what we have found and what we will do. Raising a concern will never affect the support a person receives.
If you are not satisfied
If you are unhappy with our response, you can contact the Local Government and Social Care Ombudsman. If the support is funded by a council, you can also contact that council.
You can share your experience of our service with the Care Quality Commission. CQC does not investigate individual complaints, but uses feedback to decide when and where to inspect.
Compliments
If we have done something well, please tell us. We share compliments with our team and use them to learn what works.