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Quality & CQC
Safe, effective, caring, responsive and well-led
CQC asks five key questions of every care service. Here is how we answer them in our day-to-day work.
Registered with the Care Quality Commission
Chhaya Care Limited is registered with CQC to provide personal care in supported living. Our latest CQC rating will be shown here as soon as our first inspection report is published.
Safe
- Safeguarding training for all staff and clear reporting routes
- Positive risk assessments that protect freedom as well as safety
- Safer recruitment, with enhanced DBS checks and references
- Safe medication support and records
- Incidents reported, reviewed and learned from
Effective
- Person-centred assessments and support plans
- Induction and ongoing training for every team member
- Close working with GPs and health professionals
- Consent sought in line with the Mental Capacity Act
Caring
- Dignity, privacy and respect in everything we do
- People make their own choices, with support where needed
- Families involved, with the person’s agreement
Responsive
- Support plans reviewed regularly and when needs change
- Activities built around each person’s interests
- Easy-read and accessible information on request
- Complaints listened to and acted on
Well-led
- A Registered Manager accountable for quality and safety
- Policies reviewed and approved every year
- Regular quality audits and staff supervision
- An open culture where staff and tenants can speak up
Policies and information
Read how we handle complaints, safeguarding and your personal information. Copies of our policies are available on request.
Talk to us about supported living
Whether you are a commissioner, a social worker, a family member or looking for support yourself, we are happy to talk things through.
020 8129 0990Ext 0 Head office · Ext 1 Grange House · Ext 2 Bridge House